Return Policy2018-11-11T22:41:06+00:00

RETURN POLICY

Returns must be made within 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is typically processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund , please contact us at: orders@planetarybiosciences.com.

Exchanges or Returns
We only replace items if they are defective or damaged, or unused. If you need to exchange a product for the same item, send us an email at orders@planetarybiosciences.com .

Send all exchanges or returns to:

Planetary Biosciences
c/o Supplement Fulfillment
914 Baptist Hill Road
Chillicothe, OH 45601
United States

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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